My Fortress - Quality Policy
My Fortress Townsville’s quality policy is to achieve sustained growth by providing services which consistently satisfy the needs and expectations of our customers. This level of quality is achieved through adoption of a system of procedures that reflect the competence of the Company to existing customers, potential customers, and independent auditing authorities.
Achievement of this policy involves all staff, who are individually responsible for the quality of their work, resulting in a continually improving working environment for all. This policy is provided and explained to each employee by the Group Compliance Manager.
To achieve and maintain the required level of assurance the CEO retains responsibility for the Quality System with routine operation controlled by the Chief Operating Officer. The objectives of the Quality Manual are:
a) To maintain an effective Quality Assurance System complying with International Standard ISO9001 (Quality Systems).
b) To achieve and maintain a level of quality which enhances the Company's reputation with customers.
c) To ensure compliance with relevant statutory and industry requirements.
d) To endeavor, at all times, to maximise customer satisfaction.
Isidoro Dalle Cort
Chief Executive Office